Unfortunately, we are currently unable to process exchanges if you have ordered the wrong item or size.

Currently we only offer a refund in this case. You can return your item to us within 14 days of receipt and place a new order to receive the item of your choice. We aim to process all refunds within 14 days of receipt of the original item back to us, although it is often quicker than this. You can log into your account to check the status of your return.

Please see information below on How to Return.

We're sorry to hear that you've received an incorrect or faulty item. If we have sent you an item that is not what you ordered or it has a fault then we will exchange this for you.

Please either contact us with your order number, the name/product code of the item you were supposed to receive and any further details, or use our FREE returns service. Please see the information below on How to Return and follow the instructions.

Once we receive your return we will send out the replacement within 1-2 working days via our Royal Mail first class service.

• Items must be returned within 14 days of receipt.
• Items must be unworn and unwashed.
• Items must have all tags attached.
• Return the package by following the instructions here: FREE RETURNS

Please allow up to 14 days to process your refund from the date we receive your return.
If you have not been refunded after this time, please contact us with your proof of postage information from your return carrier receipt and we will look into it for you.

No, all returns have to be returned direct to us and not via the school.

Although we offer free delivery to school via courier, we do not offer a free collection service.

FREE RETURNS

All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

Please note we cannot take responsibility for any lost packages.